We offer a 5-year warranty from the date of invoice, ensuring our products are free from manufacturing defects when used as intended.
First 24 Months: Site-based warranty service, where suitable
Years 3–5: “Return to base” warranty system
The appropriate course of action is at the company’s sole discretion.
Warranty Conditions
To remain valid, the warranty is subject to the following conditions:
The product must be free from electrical or mechanical stress.
Operating temperature and voltage limits must not be exceeded.
Installation must be carried out professionally and in accordance with provided instructions.
This warranty covers product failure due to component malfunction or manufacturing defects that exceed the industry-accepted failure rate of 0.5% per 1,000 hours of use, provided usage does not exceed 5,000 hours per year.
Defects must be reported in writing. Upon receipt, we will inspect the product and confirm if the issue is covered under warranty.
If no fault is found, the company reserves the right to invoice the customer for any costs incurred during the investigation.
Exclusions
This warranty does not cover:
Incidental costs related to repair (e.g., removal, transport, access equipment, reinstallation)
Wear parts such as replaceable lamps, batteries, and IT components
LiFePO4 batteries carry a separate 4-year warranty
Variations in colour tolerance and luminous flux
Adjustments due to wear on electronic components
Software issues, viruses, or updates
Recommissioning
Any consequential or indirect losses
Warranty Void
This warranty is void if:
Any third-party modifications, repairs, or alterations are made without prior written consent
The company’s General Terms & Conditions are breached
This warranty does not affect your statutory rights.